Outlook Care have been involved in caring and supporting people for almost three decades and we understand that the thought of moving to a residential home can be a daunting one. We’d like to show you how we have created a home from home, where there is choice and control over how each resident lives their life and where everyone is always treated with courtesy, respect and dignity. We pride ourselves on delivering person centred care. We are all unique and our care plans are as individual as you are. Alongside meeting any specialist needs, your care plan will focus on your dreams, aspirations and the routines that are important to you.
We have designed an amazing building which we opened in 2013. Thoughtful interior design creates a calm and peaceful atmosphere – it’s a place where you can feel instantly relaxed – and it reduces stress and improves orientation with unfamiliar surroundings.
All rooms in our 66-bed, two-storey home are en-suite and, with their high ceilings and large windows, they’re light and airy too – each measures 20 m² which means there’s plenty of space for a favourite armchair or chest of drawers.
Each floor is fully accessible by good, spacious lifts. For added safety, we have installed a fire sprinkler system throughout the building.
On the ground floor there are 30 bedrooms for residents with dementia; all are fitted with the latest Dementia Safe system so residents can be attended to if there’s a problem day or night, while maximising privacy.
Each room also has its own terrace which opens on to secure gardens. To keep it feeling more like home, the ground floor rooms have been divided into two smaller ‘families’ of 15, and each one is completely self-sufficient with its own kitchen, lounge and dining area.
On the first floor there are a further 36 bedrooms for people who need nursing care; each has a ceiling track room hoist for people with high mobility needs. These rooms have also been divided into two smaller family units, with views to the landscaped gardens.
There are two indoor winter gardens and a large outside terrace so residents have access to sunlight year round.
Food is an important part of life at Foxburrow Grange and we like to make breakfast, lunch and dinner special. Our resident chef creates nutritious and exciting meal choices – including a range of firm family favourites – which are prepared daily.
Click here to take a look at one of our tempting menus!
Friends and family are always welcome to enjoy meal times too.
We also have a private dining room that can be pre-booked in advance for family and friends to enjoy a private lunch or tea with their loved one.
Take a look at some of the good things happening at Foxburrow Grange. Click on the photos to take you straight to the stories
Fabulous birthday treat for one of our residents with a happy birthday singsong from our wonderful regular visitors – children from local nursery
Relatives of loved ones at Foxburrow Grange asked for the addition of a shop and we were more than happy to oblige. Our residents love it!
Foxburrow Grange is owned and managed by Outlook Care. We are a not for profit organisation so we reinvest all of our profits to further develop services to the people we support rather than paying shareholders. We have over 25 years’ experience in providing person-centred services to people with a wide range of specialist support and care needs. We are proud of Foxburrow Grange, where knowledge and experience have combined with the latest research and innovative facilities to bring dementia and complex nursing care together. To find out more about Outlook Care, please click here.
At Outlook Care we operate a zero tolerance approach to abuse and ensuring that the people who use our services are safe against such behaviour is our top priority. Please download a copy of our Safeguarding diagram. We are compliant with Essex County Council Safeguarding Adults Board.
We have made significant improvements following the June 2017 Care Quality Commission inspection report
Since our inspection in March/April this year we have been working with residents, their families, our staff and external professionals to drive up quality and give confidence that we are improving and have ambitious plans to meet the high standards we set ourselves. Essex County Council Quality Improvement and Safeguarding Teams have confirmed all areas of concern have been addressed. Some of the highlights are set out below:
- We have a new management structure in place to give better oversight which includes a clinical lead specialist with key responsibility for advising and developing best practice in supporting people with Dementia who may become distressed.
- We have commissioned a new 2 day training programme for all staff in supporting people resistive to personal care. Impact has driven real improvements in service delivery, staff confidence and enhanced creative problem solving to challenges presented by people we support.
- Our quality assurance programme is much more transparent and includes regular audits, feedback and action. A weekly update on key aspects of care is given to senior management and a monthly report to board.
- A set of family carer standards has been agreed with families and includes an audit tool to check for compliance with families actively encouraged to complete.
- Family and resident involvement in recruitment with plans to involve in training.
- Agency staff has reduced. We have agreed a set of standards with our agencies and they attend values training at Foxburrow Grange and complete an induction prior to commencing shift.
- New admissions policy agreed with our board ensuring admissions are suitable and can be managed safely.
Here are some of the compliments we have received since April:
- “I was so pleased that Paul, Tim & myself were able to spend John’s last hours quietly together and to be with him when he died. Anne your staff are truly amazing. All the time John has been at FG we have been cared for and supported through our journey. During those last few days and hours everyone went out of their way to make sure we were looked after. You will all move on with your lives and with new residents, and rightly so, but I will never forget you all or cease to be grateful that John had the wonderful team at FG looking after him. Nobody could have done it better.”
- “I was delighted to see my mother today in a chair which was suitable for her needs, outside enjoying the fresh air and having the benefit of mental simulation from Margaret. It is rare that my mother is well enough to have such days and I am grateful that she had the aforemetion support to make the most of the day.”
- “We had a very good meeting. Much has been done that has improved the quality of life for our mother since we met last time and we feel much more confident now about agreed actions being completed and in a timely way. You have made changes to staff roles, brought in new roles and are working with current staff to clarify their role responsibilities amongst other things which is already having a positive impact on the culture at Foxburrow.”
We are anticipating re-inspection from CQC at any time and we are determined to have addressed all its concerns and return to a “good” rating, with our eyes firmly fixed on achieving “outstanding” ratings in the future.
If you have any further questions please contact Becky Pinnock, home manager, on 01206 586900 or at firstname.lastname@example.org